Shipping policy
Fateh Ji!
Once you place an order with Faujjaan, you officially become a part of our fauj, and we ensure your parcel reaches you safely and swiftly.
Domestic Shipping (India)
Where We Ship To
We deliver PAN India.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- For products available during a booking period, dispatch will begin only after the booking period closes. Orders will then be dispatched sequentially, based on the order in which the bookings were received.
Shipping Time
Once dispatched, delivery usually takes:
- Standard Delivery: 4–9 business days (PAN India)
- Remote or difficult locations may require additional time.
Shipping Charges
- Standard Delivery: Additional delivery charges may apply based on the delivery location and may vary across different regions of India.
- Express / Premium Delivery (if selected): Additional charges apply, calculated at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking link and AWB number via email/SMS/WhatsApp to track your shipment through Delhivery.
Address & Delivery Issues
- Please provide a complete and accurate address and contact number.
- If a delivery attempt fails due to incorrect details or unavailability, a re-delivery may be scheduled by Delhivery.
- Any return-to-origin (RTO) due to incorrect information may incur additional charges.
Damaged or Lost Packages
We ensure secure packaging. However, if your package arrives damaged or does not arrive:
- Contact us within 48 hours of delivery attempt
- Provide unboxing video/photos for faster resolution
We will assist in coordinating with Delhivery to resolve the issue.
Order Cancellation After Dispatch
Once the order has been shipped, it cannot be cancelled.
International Shipping
Where We Ship To
We offer worldwide shipping.
For certain countries that are not yet listed as shipping destinations on our website, orders can still be placed manually through DM. Our team will assist you with the order and provide the applicable international shipping charges and delivery details.
Processing Time
- Orders are dispatched within 3–4 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- For products available during a booking period, dispatch will begin only after the booking period closes. Orders will then be dispatched sequentially, based on the order in which the bookings were received.
Shipping Time
The delivery time below begins once your order is dispatched:
- ShipGlobal (standard): 8–14 business days
- FedEx (if selected): 4–7 business days
- Delivery times may vary depending on the location and the shipping option selected.
Shipping Charges
- International shipping charges depend on the destination country and the shipping option selected (ShipGlobal or FedEx), and are calculated at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking link and AWB number via email/SMS/WhatsApp to track your shipment through ShipGlobal or FedEx.
Address & Delivery Issues
- Please provide a complete and accurate address and contact number.
- If a delivery attempt fails due to incorrect details or unavailability, a re-delivery may be scheduled by the courier.
- Any return-to-origin (RTO) due to incorrect information may incur additional charges.
Damaged or Lost Packages
We ensure secure packaging. However, if your package arrives damaged or does not arrive:
- Contact us within 48 hours of delivery attempt
- Provide unboxing video/photos for faster resolution
We will assist in coordinating with ShipGlobal or FedEx to resolve the issue.
Order Cancellation After Dispatch
Once the order has been dispatched, it cannot be cancelled. Customers in the European Union, please see the Right of Withdrawal for EU Customers section of our Return & Refund Policy.
Contact
For shipping-related queries:
faujjaan.in@gmail.com